Terms & Conditions
At FormiCanada, we value our customers and stand behind the quality of our products. Please review our refund policy carefully before making a purchase:
⚠️ All live purchases (flora and fauna, including ants, plants, and bio-kits) are final sale and are not eligible for refunds under any circumstances.
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Refund Eligibility
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Refund requests must be made within 3 days of purchase.
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To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
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Non-Refundable Situations
A purchase becomes non-refundable as soon as any of the following occur (whichever comes first):-
More than 3 days have passed since the purchase date.
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Shipping has been confirmed or provided.
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The item has been opened, used, or damaged after delivery.
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The item is a custom order.
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The item is a live product (including all flora and fauna, such as ants, plants, and bio-kits).
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Replacements Instead of Refunds
In cases where an item arrives damaged, defective, or incorrect, we will provide a replacement at our expense. Proof of issue (such as photos) may be required.
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Shipping Costs
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Shipping costs are non-refundable once an order has been shipped.
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If a package is returned due to an incorrect address provided by the customer, additional shipping costs may apply.
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How to Request a Refund or Replacement
To request a refund or replacement, please contact us at [your email/contact form] within the eligible time frame. Include your order number and details about your request.
Shipping
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Order Processing
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Orders are typically processed within 2 – 5 business days after purchase (unless there are delays).
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Delays can include weather, unforeseeable events, increased order volume, or service interruptions.
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Custom orders or live products (ants, plants, bio-kits) may require additional processing time.
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Shipping Methods & Delivery
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Shipping options and costs will be provided at checkout.
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Once an order has been shipped and tracking information provided, or 3 days have passed since the order, whichever comes first, it is considered delivered for all refund purposes.
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Shipping of Live or Perishable Products
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All live products (flora and fauna, including ants, plants, and bio-kits) are shipped only within Canada.
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Delivery times may vary due to carrier handling and environmental conditions.
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No refunds are available for live or perishable items once shipped.
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Shipping Costs
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Shipping fees are non-refundable once an order has been shipped.
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If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply.
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Damaged or Incorrect Items
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If an item arrives damaged, defective, or incorrect, please contact us immediately.
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We will provide a replacement at our expense, with proof of issue (photos) required.
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Tracking & Notifications
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Tracking information will be emailed once your order ships.
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Please ensure your shipping address is accurate to avoid delays or additional charges.
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